Refund policy
Returns & Exchanges
We want you to absolutely love your XO Hannah pieces. Here's everything you need to know if something isn't quite right. ✨
Returns
Changed your mind? No problem.
We accept returns within 14 days of delivery on unworn items in their original packaging.
For hygiene reasons, earrings are final sale for change-of-mind returns and cannot be returned or exchanged. This does not apply to earrings that arrive damaged or defective — see below. Sets or bundles that include earrings remain eligible for return in full; only standalone earrings are final sale.Â
To start a return, simply email us at hello@xohannah.com with your order number and we'll walk you through it. Easy. No stress. No judgment.
We're happy to cover return shipping for you — the cost of the label ($8 flat rate) will be deducted from your refund. Prefer to use your own shipping method instead? That works too, just let us know, and you'll receive a full refund.
Once we receive your item in its original condition, your refund will be processed within 5-7 business days back to your original payment method.
Exchanges
Want a different piece? We'd love to help you find your perfect match.
Exchanges are welcome within 30 days of delivery on unworn items in their original packaging.
For hygiene reasons, earrings are excluded from exchanges and are considered final sale.
Just reach out to us at hello@xohannah.com with your order number and tell us what you'd love instead. We'll make it happen. 💛
Return shipping for exchanges is the responsibility of the customer. We'll cover shipping on the new piece heading back to you.
If your new piece costs more, we'll send a payment link for the difference. If it costs less, we'll happily issue you a store credit.
The Fine Print
To be eligible for a return or exchange your item must be:
- Unworn and in its original condition
- In the original XO Hannah packaging
- Accompanied by your order number
Earrings are final sale and not eligible for return or exchange, due to hygiene and safety standards, except in cases of damage or defect.
We're unable to accept returns or exchanges on items that show signs of wear. Not because we're strict — but because we want to make sure every woman who receives an XO Hannah piece gets something that feels brand new and beautiful.
If a returned item doesn't meet these conditions, we'll reach out to you directly before processing anything — we won't refund or return it without talking to you first.
Damaged or Defective Items
If your item arrived damaged or defective we are so sorry — that should never happen.
Please email us at hello@xohannah.com within 14 days of receiving your order with:
- Your order number
- A photo of the damage
We'll send a replacement immediately. No questions asked. ✅
The XO Hannah Promise
This is separate from our return policy and it's important.
If your piece fades or tarnishes within six months of purchase — reach out and we'll replace it. Full stop. No drama. No fine print. Just our word.
Because the pieces you love should always feel just as beautiful as the day you found them. 💛
Questions?
We're real humans here and we read every message.
Email us at hello@xohannah.com and we'll get back to you within 24 hours.
XO, Hannah ✨