Shipping policy

Shipping Policy

Real gold. Real life. Real fast. ✨

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When We Ship

We ship every Monday and Thursday.

Orders placed before midnight the night prior go out on the next shipping day.

Here's the simple breakdown:

We batch our shipping days intentionally so every order gets the care and attention it deserves. No rushing. No mistakes. Just beautifully packaged jewelry heading straight to you. 💛

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Delivery Times

Once shipped most orders arrive within 3-7 business days depending on your location.

You'll receive a shipping confirmation email with your tracking number the moment your order goes out. Keep an eye on your inbox — and your spam folder just in case.

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Shipping Rates

Free shipping on all orders over $68. 🎉

Orders under $68 are charged a flat rate shipping fee of $8.00 at checkout.

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Where We Ship

We currently ship within the United States only.

We're working on international shipping and will announce when it becomes available. Follow us at @heyxohannah to be the first to know. 🌊

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Order Tracking

As soon as your order ships you'll receive an email with your tracking number. Click it and watch your sparkle make its way to you. ✨

If you haven't received a tracking number within 2 business days of your expected ship date please reach out and we'll look into it right away.

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Need It By A Specific Date?

Reach out to us at Shipping before placing your order and we'll do our best to accommodate. We can't make promises but we always try. 💛

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Something Wrong With Your Order?

If your order arrives damaged, missing or incorrect please email us within 7 days of delivery at hello@xohannah.com with your order number and a photo if applicable. We'll make it right immediately.

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Questions?

We're real humans here and we read every message.

Email us at hello@xohannah.com and we'll get back to you within 24 hours.

XO, Hannah ✨