Shipping policy
Shipping Policy
Real gold. Real life. Real fast. ✨
When We Ship
We ship every Monday and Thursday.
Orders placed before midnight the night prior go out on the next shipping day.
Here's the simple breakdown:
| Order Placed | Ships |
|---|---|
| Friday, Saturday, Sunday | Monday |
| Monday, Tuesday, Wednesday | Thursday |
We batch our shipping days intentionally so every order gets the care and attention it deserves. No rushing. No mistakes. Just beautifully packaged jewelry heading straight to you. 💛
Delivery Times
Once shipped most orders arrive within 3-7 business days depending on your location.
You'll receive a shipping confirmation email with your tracking number the moment your order goes out. Keep an eye on your inbox — and your spam folder just in case.
Shipping Rates
Free shipping on all orders over $68. 🎉
Orders under $68 are charged a flat rate shipping fee of $8.00 at checkout.
Where We Ship
We currently ship within the United States only.
We're working on international shipping and will announce when it becomes available. Follow us at @heyxohannah to be the first to know. 🌊
Order Tracking
As soon as your order ships you'll receive an email with your tracking number. Click it and watch your sparkle make its way to you. ✨
If you haven't received a tracking number within 2 business days of your expected ship date please reach out and we'll look into it right away.
Need It By A Specific Date?
Reach out to us at Shipping before placing your order and we'll do our best to accommodate. We can't make promises but we always try. 💛
Something Wrong With Your Order?
If your order arrives damaged, missing or incorrect please email us within 7 days of delivery at hello@xohannah.com with your order number and a photo if applicable. We'll make it right immediately.
Questions?
We're real humans here and we read every message.
Email us at hello@xohannah.com and we'll get back to you within 24 hours.
XO, Hannah ✨